Shipping policy

Shipping & Damaged Items Policy

We are committed to ensuring that your order arrives in perfect condition. Please review our policy below regarding shipping issues and damaged items.

Inspection Upon Delivery

Customers are required to inspect their order immediately upon delivery. If you receive a damaged or defective item, you must notify us within 10 days of receiving the product.

Reporting a Damaged Item

To be eligible for a refund or replacement, you must:

Contact us within 10 days of delivery
Provide clear proof of damage (photos or videos showing the issue and packaging)

Failure to report the damage within this timeframe may result in your request being declined.

Eligibility for Refunds

If the product is confirmed to be damaged during shipping or delivery, we will offer a full refund or replacement.
If the damage is determined to have occurred after delivery due to customer use, mishandling, or external factors, we will not be able to offer a refund or replacement.

Returns Process

If your return request is approved:

You will be provided with instructions on how to return the item
The product must be returned within the timeframe provided
Items must be returned in the same condition as received, along with original packaging (if possible)